911 Crisis Center

Season 22021

An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.

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16 Episodes

E01 12 Hours Together

911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one that connects to someone in Essence's family.

November 6, 2021

E02 Best of Luck

On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work-family she's been with through thick and thin over 12 years.

November 6, 2021

E03 Training Wheels

911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers, and his fellow dispatchers.

November 13, 2021

E04 Octopus Mode

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.

November 14, 2021

E05 Third Time's the Charm

Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The dispatchers are interrupted during the Wedding Livestream when they hear police call out someone's been shot.

November 20, 2021

E06 40 Shots Fired

Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who's been shot.

November 21, 2021

E07 What To Expect

911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.

November 27, 2021

E08 Put To the Test

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.

November 28, 2021

E09 Teamwork Makes the Dream Work

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the same gas station and a possible overdose that calls for immediate CPR, which Hayley has never instructed before...

December 4, 2021

E10 Double Homicide

Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.

December 5, 2021

E11 They're Out There

The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen, and a major accident leaves a motorcyclist motionless.

December 11, 2021

E12 Help Is on the Way

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn't go exactly to plan.

December 12, 2021

E13 The First, First Responders

It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate seems to be higher; night shift is going to have to get creative to sort out a mess of emergencies.

December 18, 2021

E14 Appreciation in Action

Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.

December 21, 2021

E15 Positive Impacts

Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her coworker Tiffany Ward, also takes on an emotionally-charged night when they each answer calls from families in a similar crisis.

January 1, 2022

E16 Work Family

The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!

January 1, 2022

911 Crisis Center

E01 12 Hours Together

E02 Best of Luck

E03 Training Wheels

E04 Octopus Mode

E05 Third Time's the Charm

E06 40 Shots Fired

E07 What To Expect

E08 Put To the Test

E09 Teamwork Makes the Dream Work

E10 Double Homicide

E11 They're Out There

E12 Help Is on the Way

E13 The First, First Responders

E14 Appreciation in Action

E15 Positive Impacts

E16 Work Family

Iceland with Alexander Armstrong

Wicked Tuna: Outer Banks

Eek! The Cat

Nebtedi Mnain Al Hekaya

Battle of Tongues

DAY6 (Even of Day) Summer Melody

My Antonia

The Great Canadian Pottery Throw Down

The Jackie Gleason Show

Blazing Transfer Students

Legend of Dagger Li

Buying Naked

Raah De Maa

Дом у последнего фонаря

Paul Shaffer Plus One

Whichever Way the Ball Bounces

Home for Summer

E01 12 Hours Together

E02 Best of Luck

E03 Training Wheels

E04 Octopus Mode

E05 Third Time's the Charm

E06 40 Shots Fired

E07 What To Expect

E08 Put To the Test

E09 Teamwork Makes the Dream Work

E10 Double Homicide

E11 They're Out There

E12 Help Is on the Way

E13 The First, First Responders

E14 Appreciation in Action

E15 Positive Impacts

E16 Work Family